FAQ & Policy
Shipping
// All orders are shipped from Melbourne, Australia and worldwide shipping is available.
// Orders are dispatched within 3–10 business days of purchase. Any storewide dispatch delays will be announced at the top website bar
// Once shipped, a tracking number will be emailed to you.
// Domestic (Australia): 3–6 business days
// International: 6–27 business days (varies by destination and customs processing)
// Customs & Import Fees
Please note: Customers are responsible for any VAT, customs duties, or import taxes required by their country’s regulations.
Quality & Printing Disclaimer
//Please note that due to the production process, small variations may occur in our products. This can include minor surface marks, faint specks, or slight differences in colour or alignment. These do not affect the overall quality of the artwork and are not considered major faults.
//Each item is inspected upon shipment, however, if your item arrives with significant damage (e.g., cracks, major print defects, or anything that makes it unusable), please contact us within 7 days and we’ll arrange a replacement, store credit, or where required by law a refund.
Refunds & Returns
// Refunds or replacements are only offered in the case of items that arrive damaged or with major faults
//To request a refund or replacement:
// Email dioknarf.art@gmail.com
// Include your order number, a description of the issue, and clear photos of the damage/defect.
// We will arrange a replacement or store credit. Refunds are only provided if the item has a major fault, in line with the Australian Consumer Law.
Order Cancellations
// You may cancel your order only if it hasn’t been shipped.
// If you haven’t received a shipping confirmation email yet, contact us at dioknarf.art@gmail.com to request a cancellation.
// Once a package has been handed to the courier, we are no longer responsible for it.
//If your parcel appears to be missing:
// Check with your local post office first.
// If unresolved, email us with your order number and shipping details, and we will assist further.